Quai D'Orsay No.54

Shipping

• Shippings are being completed in 3-7 business days after you receive a confirmation e-mail for your payment. (If we were out of stock at the time of payment for any reason, HitCigars provides you two solutions; waiting for product to arrive in stock or a full refund.)
• Cuban Cigars are directly being shipped from Official Importer of Habanos S.A.
  It might take 3-7 business days to ship due to dispatch from bonded warehouse.
  Other tobaccos are shipped in 1-3 business days.
• Next-day and Express delivery options also available
• Purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of certain items
• See the delivery FAQs for details on shipping methods, costs and delivery times

Shipping Types

• Registered Mail: Standard International Registered Mail with tracking. It takes around 20-40 days for delivery to destination country.
• Priority Parcels Mail: Priority International Parcels Mail with tracking. It takes around 10-25 days for delivery to destination country.
• Express Mail Service: Express Mail with tracking. It takes around 5-20 days for delivery to destination country.
  

Please note that;

Shipping period begins on the day order is dispatched.
“Delivery to destination country” states for entry to destination COUNTRY not to the BUYER. Because we cannot have any information about delivery time for local postal service as well as customs procedures.
HitCigars cannot be responsible for long delays at customs. Please reach your customs office for delays caused by customs.
Delivery dates given does not state an exact delivery date. This period depends on destination local postal service workload, customs clearance delays, extreme weather situations, local postal errors and delayed deliveries.

You will not be able to see the real-time movements of your parcel as these shipments are carried out by national post services (Not like FedEx, DHL and UPS).
For shipments with status “In-Transit” we will be waiting for re-shipment until the status is updated. We cannot accept Refund and Re-Shipment requests for orders with status “In-Transit” before an update. Main reason for tracking status to remain at “In Transit” is, shipment is not being processed by the local customs office.

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