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Terms & Conditions

Please be aware that by accessing and using this website, you accept these all terms and conditions below.
If you do not agree these terms and conditions or any part of them, do not use this website.

Article 1: You must be at least 18 years of age to use this website. (Exception: 18 years of age is a general limitation. Every country has a different legal age for consumption of tobacco products. The buyer must be at or above the legal age in their residential country)
Article 2: All orders are subject to approval of HitCigars. HitCigars holds rights to cancel, reject or edit your order for any reason. System is sending a PENDING email to customers after placing an order. This email is only showing that the order has been received by the system successfully. It's not an order approval. Order approval is sent by HitCigars with a second email. If there ordered product is out of stock customer is informed.
Article 3: Shipping will be provided by international postal or courier services and takes between 5 and 40 days to be delivered depending on your country and destination city.
Delivery period might extend due to customs clearance delays, extreme weather conditions, local postal errors etc. (please see Shipping page for details).
Delays are not under our control so we are not responsible for delays.
Article 4: Our aim is your satisfaction. In case you are not satisfied with your order, you should contact us within 14 days of receiving your order.
Coloration of cigars or taste is not a reason for return.
If you are not sure about the products you wish to order, contact us for advice or information before placing an order.
Article 5: In case of wrong or missing delivery, please contact us with your order number within 14 days.
If your order arrived with missing items;
Please contact us with pictures of delivered parcel at the time of delivery. We will make sure to ship missing items earliest possible.
If you order arrived with wrong items;
Goods must be returned undamaged, vacuum-sealed in their original packaging and by unit of packaging.
If you want to accept the order with wrong items, please contact us with your order number.
Article 6: Discontinued Backwoods products are not subject to freshness guarantee.
Article 7: HitCigars does not assume ANY RESPONSIBILITY for ANY DUTIES, TARIFFS, TAXES, CUSTOMS or BROKERAGE FEES, delayed shipments or any further inconveniences caused by domestic Customs offices. Please notice that these are tobacco products and each country has different laws and tariffs for tobacco imports.
HitCigars is not in a position to be fully aware of all regulations pertaining to customs offices all over the world hence assumes that each Buyer is fully aware of the conditions and regulations applied by his/her domestic customs system.
Article 8: Please be aware that HitCigars is only responsible for paying taxes in countries where we process shipments.
Article 9: All tobacco shipments (except cuban cigars) are declared as "Product Name, Gift, Collectable Box/Packs, etc." in order to help safe clearance from customs. If you would like us to declare as "tobacco" please inform us prior to shipment. Otherwise we cannot be held responsible for customs taxes, charges, seizure.
Article 10: All customers should be aware of their local customs law.
In case your order gets held or confiscated at customs HitCigars will not be able to refund you.
If the package returns back to us we will be refunding the product cost only.
Shipping fees will not be refunded.
Article 11: This Agreement is governed in accordance with the laws of Serbia and Montenegro.
Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Serbia or Montenegro.

RETURN
Our aim is your satisfaction. In case you are not satisfied with your order, you should contact us within 14 days of receiving your order.
Coloration of cigars or taste is not a reason for return. In case of wrong or missing delivery, please contact us with your order number within 14 days.
Goods must be returned undamaged, in their original packaging and by unit of packaging. All returns must be sent by local Official Postal Service.
Buyer bears the shipping cost for return. Please contact us for details.
* If customer denies to pay the customs duties and taxes applied, customer can return the product back to us for refund. Please read the REFUND section for details.
* If the shipment is held at customs due to local tobacco import rules, customer is responsible to contact customs office and return the shipment back to us. Please read REFUND section for details.

RESHIP
The International Postal Rules consider a shipment as a lost item if the shipment has not arrived within 40 days after it has shipped.
In case of your parcel has not arrived in 40 days (This period depends on destination local postal service workload, customs clearance delays, extreme weather conditions, local postal errors and delayed deliveries.), packages will be considered as lost and international inquiry will be filed immediately.
No replacements will be shipped before international inquiry solved. In some cases orders can be delivered during investigation.
HitCigars cannot be held responsible for delays caused by human error (incorrect information (etc: address or buyer name). 
If a package cannot be found, HitCigars will send a replacement package or refund.
Please read REFUND section for details.
If your item is not delivered to you and sent back to us by postal service due to customers faults (wrong address, wrong name, zip code etc.), customers will need to bear the shipping fee in order for us to re-ship.
Please read REFUND section for details.

REFUND
In order to receive a refund for your order;

1. Ordered product must be out of stock after the payment for any reason. (Stocks are updated continuously) - FULL REFUND
2. If customer wants to cancel order after completion of payment, a partial refund is being made due to refund fee being deducted from your payment, which is applied by payment provider. This amount differs from the payment method you choose. - PARTIAL REFUND
3. If customer refuses the delivery (due to applied customs duties, tax, etc.) customer is responsible to return the products back to us. Products will be checked after return by our experts and product price will be refunded only. Shipping fee is not refunded. - PARTIAL REFUND
4. If the shipment is held at customs due to local tobacco import rules, customer is responsible to return the products back to us. Products will be checked after return by our experts and product price will be refunded only. Shipping fee is not refunded. - PARTIAL REFUND
5. If your item is not delivered to you and sent back to us by postal service due to customers faults (wrong address, wrong name, zip code etc.), customers will need to bear the shipping fee in order for us to re-ship. Otherwise HitCigars will refund product price deducting shipping fees. - PARTIAL REFUND

Please note that, HitCigars holds rights to re-ship or refund per terms above.

CANCELLATION
If customer wants to cancel order just send email to sales@hitcigars.com about your cancel request. Your request will be done asap.

CHARGEBACK POLICY
In order for a customer to ask for a chargeback from their bank, HitCigars should not be obeying any of the rules stated above and this situation must be proved by valid documents to customers’ own bank. Any fraud attempts are subject to legal action taken by HitCigars and its legal representatives against responsible individuals.

Please be aware that by accessing and using this website, you accept these all terms and conditions above.
If you do not agree these terms and conditions or any part of them, do not use this website.
For any assistance, comments or recommendations, please contact us at info@hitcigars.com
All messages must be written in English.

Headquarters
Corona International D.O.O
Marka Miljanova 13, 81101, Podgorica, Montenegro
PIB: 02991756
Tel: +382 69 898 751

Warehouse
Viline Vode BB
11000, Belgrade, Serbia

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