Shipping & Handling
Shipping & Handling

HitCigars can ship everywhere in the world, however all customers are responsible to get his/her cigars into his/her country since tobacco laws vary from a country to another.

Orders are shipped via Serbia Postal Services (Post Serbia) or private carriers (contact us for details and prices) and usually will be delivered within 5 to 15 business days (For some countries delivers may take longer than 15 business days, please be patient). Orders are shipped via Georgia Postal Service (Georgian Post) for Backwoods cigars. 

Our shipments are guaranteed against damage and loss. In case of your parcel has not arrived in 40 business days, packages will be considered as lost and immediately re-shipped. The International Postal Rules consider a shipment as a lost item if the shipment has not arrived within 40 business days after it has shipped.

Every single box of cigars is carefully vacuum sealed to keep your cigars fresh before receiving carrier, therefore your cigars will never arrive dry and damaged (Please keep your cigars in your humidor (16-18C (60-65F) and 65-70% RH) upon arrival).

We ship your cigars in unopened boxes (as we provide cigars from the Offical importer of Habanos) because opened boxes become always a problem for aficionados. By shipping cigars in unopened boxes, we aim to remove question marks in aficionados’s minds. If you want us to check your cigars before shipping process, please make a note of this in the comment box of check out page and upon your request, your box will be checked by our experts and shipped to your address.

Hitcigars.com is not responsible for paying any taxes or duties involved in the importation of his/her order into his/her country (The purchaser is responsible for knowing her/his local laws).
For worldwide shippings, In case your order is not delivered within a month or longer, will be considered lost and replaceable as of one month after the shipping date in accordance with International Postal protocol. Please note, no replacements will be shipped before the one month time frame has been passed. Hitcigars cannot be held responsible for delays caused by human error (incorrect information (etc: adress or buyer name)
Please be aware that your delivery may also be subject to customs duties, over which we have no control, and which MUST be borne by you.

SHIPPING COSTS (For Cigars):
Free Shipping: Purchases over USD 250 (only for Backwoods cigars +USD 25 or +USD 45)
+30 USD flat rate: Purchases less than USD 250
Please note that we provide free shipping purchases over USD 200 but for some certain countries, you may be charged extra shipping cost.

SHIPPING COSTS (For Accessories):
Shipping charges might vary according to the weight and volume of the accessorie ordered. In this case, Hitcigars.com will contact and inform you about situation.

SHIPPING TIMES:
Europe: 3-12 business days
North/South America: 5-15 business days
Asia/Oceana: 5-15 business days
Africa: 5-15 business days
Please note, for certain countries, these shipping times may vary. Please contact us for further details.

RETURN
Our aim is your satisfaction. In case you are not satisfied with your order, you should contact us within 7 days of receiving your order. Coloration of cigars or taste is not a reason for return. In case of wrong or missing delivery, please contact us with your order number within 7 days. Goods must be returned undamaged, vacuum-sealed in their original packaging and by unit of packaging. Returns must be provided by international postal services otherwise the buyer bears the shipping costs. Please contact us for details.
When an order returns us, we will re-ship your package immediately as our main idea is to provide you top quality cigars in any case. Re-shipments are not sent out before package returns us and checked (damage, quantity, different product, original packing etc.) by our team.
If your re-shipped package is also not delivered to you we will refund your payment. ( please see Refund section below)

RESHIP
Our shipments are guaranteed against damage and loss.
The International Postal Rules consider a shipment as a lost item if the shipment has not arrived within 40 business days after it has shipped.
In case of your parcel has not arrived in 40 business days (This period depends on destination local postal service workload, natural disasters and delayed deliveries.), packages will be considered as lost and immediately re-shipped.
You can upgrade to Express Mail Service for your re-shipment if you chose International Registered Mail at first by accepting to pay price difference.
Please note that: If your item is not delivered to you and sent back to us by postal service due to customers faults (wrong address, wrong name, zip code etc.), customers will need to bear the shipping fee in order for us to re-ship.

REFUND
In order to receive a refund for your order;
1. Ordered product must be out of stock at the time of payment. (Full Refund)
2. If customer wants to cancel order after completion of payment, a partial refund is being made due to refund fee being deducted from your payment, which is applied by payment provider. This amount differs from the payment method you choose.
3. HitCigars will re-ship a second package if your order is not delivered to you in mentioned time period. If your re-shipment is also not delivered to you we will be refunding order amount to you deducting shipping cost.